Refunds and Returns -

Effective Date: [Date]

At Rarely Tidy Scents, we want you to be delighted with our hand-poured candles. If you are not fully satisfied with your purchase, please review the information below to understand our return and refund process, eligibility criteria, and related conditions.

Eligibility for Returns

Our return policy is designed to accommodate genuine issues with your order. Returns are accepted under the following conditions:

Unused Items: Products must be returned within 28 days of delivery and remain unused, in their original condition, and in the original packaging. This ensures we can verify the item’s condition upon return.
Damaged or Faulty Items: If your item arrives damaged or faulty, please reach out to us at [[email protected]] within 48 hours of receiving the item. Include a description of the issue, along with clear photos, and your order number. Approved claims may be eligible for a replacement, store credit, or refund.
Used Items: For safety, quality, and hygiene reasons, we cannot accept returns on used candles. We encourage customers to read scent descriptions before purchasing, as preferences can vary.
Scent Preferences: Please note, scent preferences are subjective, and returns are not accepted solely because a scent does not meet personal expectations. We recommend trying a sample if you are uncertain.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Used or Opened Candles: For health and safety, any candle that has been used is non-returnable.
Custom or Personalized Orders: Items specially made or customized to order are non-returnable unless defective or damaged.
Sample Bags or Discovery Sets: These items are intended for sampling purposes and are non-returnable.

How to Initiate a Return

To initiate a return, please email us at [[email protected]] within 28 days of receiving your order. Include the following information:

Order number
Description of the item(s) being returned
Reason for the return
Photos if the item is damaged or defective

Our customer service team will review your request and, if approved, provide further instructions for the return process. Please do not send items back without receiving confirmation and return instructions from our team.

Return Shipping Costs

Customer Responsibility: Customers are responsible for the cost of return shipping. We advise using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Non-Refundable Shipping Fees: Original shipping fees are non-refundable. If a refund is approved, it will apply only to the product’s purchase price, excluding any shipping costs.

If the item is returned due to an uncollected package at a sorting office or pick-up point and is subsequently returned to us, your refund will exclude the original shipping cost.

Refund Processing

Once your returned item is received, inspected, and approved, we will notify you via email of the status of your refund. If your return is approved, we will process the refund within 3 business days to your original payment method. Refunds are typically completed within 3-5 business days but may vary based on your bank or credit card provider’s processing times.

Approved Refunds: Refunds are credited to the original payment method used at checkout, excluding any initial shipping costs.
Rejected Returns: If your item does not meet the eligibility criteria (e.g., used candles or damaged items not reported within 48 hours), the return may be rejected. In such cases, you will have the option to have the item shipped back at your own expense.

Exchanges

Exchanges are only available for unused items. If you wish to exchange an eligible item, please initiate a return as outlined above and specify that you would like an exchange. Upon receiving and inspecting the returned item, we will dispatch the replacement item.

Late or Missing Refunds

If you haven’t received your refund within 5 business days after receiving confirmation, please follow these steps:

Check with Your Bank or Credit Card Provider: Some providers have varying processing times, which can cause delays.
Contact Us: If the issue persists, please reach out to us at [[email protected]] for further assistance.

International Returns and Customs Charges

For customers outside the United Kingdom, please be aware that customs fees or import duties are your responsibility. If a return is initiated due to refusal to pay these fees, the original shipping cost will not be refunded. If the item is not returned to us due to customs regulations, we will not be able to provide a refund for the order.

Changes to Our Return & Refund Policy

Rarely Tidy Scents reserves the right to update this Return & Refund Policy to reflect any changes in our processes, policies, or applicable regulations. Updates will be posted on this page with the updated “Effective Date.” We encourage customers to review this policy periodically.