Shipping and returns -

Shipping

FREE SHIPPING ON ALL ORDERS OVER £75*

* On orders delivered within the United Kingdom (excluding Channel Islands, Highlands & Northern Ireland

Thank You For Shopping With Rarely Tidy

We are committed to ensuring a smooth, transparent shipping experience for our customers. Below, you’ll find important details on our shipping processes, timescales, costs, and policies regarding delivery and returns.

Processing and Dispatch Times

Once you place an order with us, we strive to process and dispatch your order the following working day (on orders placed before 1pm) This period allows us to conduct a thorough quality check on each hand-poured candle to ensure it meets our standards. Orders placed on weekends or public holidays are processed the next business day.

Extended Dispatch During Peak Times:

During high-demand periods, such as new product launches or holiday seasons, our dispatch times may extend up to 3 business days due to increased order volumes. We appreciate your patience as our small team works to fulfill all orders as promptly as possible.

Shipping Options and Delivery Times

ALL ORDERS PLACED BEFORE 1PM ON WEEK DAYS WILL BE DISPATCHED THE SAME DAY. ORDERS PLACED AFTER 1PM WILL BE DISPATCHED THE FOLLOWING WORKING DAY. ORDERS PLACED ON SATURDAY AND/OR SUNDAY WILL BE DISPATCHED ON MONDAY

We offer various Royal Mail shipping options. You can choose from:

• Guaranteed Next Day by 1pm: Next day delivery before 1pm for orders placed before 1pm. Orders placed after 1pm will be dispatched the following day.

Prices start at £8.75

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• Tracked 24 hours: Royal Mail aims to deliver Tracked 24® the next working day; however it can take up to 2 working days. Parcel is tracked.

Prices start at £3.50

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• Tracked 48 hours: Tracked 48® takes 2-3 working days. Parcel is tracked.

Prices start at £2.70

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•Second Class (No Tracking): Parcels take 2-3 days. Parcel is NOT tracked

Prices start from £1.90

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We offer free shipping on orders over £75

While we make every effort to meet these estimated times, please note that delays may occasionally occur due to factors beyond our control, such as courier delays or weather disruptions.

Non-Mainland UK and Remote Areas:

We currently offer free shipping for mainland UK orders over £75. Due to higher courier costs, free shipping may not be available for certain non-mainland UK locations (such as Scottish Highlands, Northern Ireland, and the Channel Islands). Shipping fees to these areas will be calculated at checkout.

International Shipping

Rarely Tidy Scents currently ships to select international locations, including the EU and USA.

•EU Shipping: Tracked & Signed shipping starts from £8.50, based on package weight.

•USA Shipping: Tracked & Signed shipping starts from £11.50, also based on package weight.

International Delivery Timeframes: Delivery to EU and USA destinations typically ranges from 2–11 business days depending on the location. This estimate does not include our initial processing time.

Customs and Import Duties:

International customers are responsible for any customs or import duties that may apply in their country. If a package is rejected or returned to us due to unpaid customs fees, we will deduct the initial shipping cost from any refund issued. Please check your country’s import policies before placing an order.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email. This link allows you to follow the delivery progress of your parcel. If your order is delayed or hasn’t arrived within the expected timeframe, please wait at least 7 business days after dispatch before contacting us at [[email protected]]. We will work with the courier service to investigate and resolve any issues promptly.

Note: In case a parcel is left at a collection point or sorting office and subsequently returned to us because it wasn’t collected, the refund will not include the cost of the original shipping.

Returns and Refunds

We understand that sometimes returns are necessary. Please refer to our Returns Policy for complete details on eligibility, processes, and conditions:

• Unused Products: Returns are accepted within 28 days of delivery, provided the product has not been used.

• Used Products: We cannot accept returns on candles that have been used. As each candle is hand-poured and individually crafted, slight variations are part of the product’s unique charm.

•Damaged or Faulty Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery at [[email protected]] with photos of the issue and your order number. We will assess the situation and, if eligible, offer a replacement or store credit.

•Return Shipping Costs: Customers are responsible for return postage fees. We recommend using a trackable shipping method for returned items to ensure safe delivery.

Inspection and Refund Processing:

Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund within 3 business days. Approved refunds will be credited to your original payment method, excluding the original shipping costs.

Changes to Our Shipping Policy

Rarely Tidy Scents reserves the right to update this Shipping Policy to reflect changes in our practices or applicable regulations. Updates will be posted on this page, with an updated “Effective Date.” Please review this policy periodically for the latest information.